🌿 Fuel & Flower Cannabis

Refund & Returns Policy

Effective Date: [Insert Date]
Business Name: Fuel & Flower Cannabis
Location: 216 King Ave E, Newcastle, ON L1B 1H5, Canada

1. All Cannabis Sales Are Final

In accordance with Canadian federal regulations and Ontario cannabis retail laws, all cannabis product sales are final sale once the product leaves the store.

Due to strict health, safety, and compliance requirements:

• We do not accept returns or exchanges on cannabis products.

• Opened, used, or tampered products cannot be returned.

• Change-of-mind purchases are not eligible for refunds.

This policy ensures product integrity and customer safety.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged

• Defective

• Leaking

• Incorrect item

• Expired (rare case)

You must notify us within 24 hours of purchase.

Requirements:

• Original receipt

• Product in original sealed packaging

• Unused condition

• Photos (if applicable)

After review, management may offer:

• Exchange for the same product (if available)

• Store credit

• Assistance with manufacturer claims (where applicable)

All decisions are made at management discretion in compliance with Ontario regulations.

3. Accessories & Non-Cannabis Merchandise

Non-cannabis items (e.g., grinders, lighters, apparel, merchandise) may be eligible for return within 7 days of purchase if:

• Unused

• In original packaging

• Accompanied by original receipt

Approved returns may be refunded via:

• Original payment method, or

• Store credit

4. Online & Click-and-Collect Orders

• Orders cannot be canceled once fulfilled.

• Orders not picked up within the specified timeframe may be canceled at store discretion.

• Online purchases follow the same final sale policy for cannabis products.

5. Pricing & System Errors

In the event of:

• Pricing discrepancies

• POS or website errors

• Inventory inaccuracies

Fuel & Flower Cannabis reserves the right to cancel or adjust transactions before product release.

6. Age Verification & Compliance

All purchases require valid government-issued photo identification.

Failure to provide valid ID voids the transaction.
We strictly comply with Ontario’s legal age requirements for cannabis purchase.

7. Contact Information

For any refund or product inquiries, please contact:

Fuel & Flower Cannabis
216 King Ave E
Newcastle, ON L1B 1H5

📞 +1 (905) 987-4858
📧 fuelandflower.cannabis@gmail.com

Policy Acknowledgment

By completing a purchase at Fuel & Flower Cannabis, customers acknowledge and agree to this Refund & Returns Policy.